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Review Management

Online Review Management

Okay, so some Karen went on a rant on Yelp about how AWFUL your company’s service was. Aside from the fact we all know that’s a LIE, the less you manage your online reviews, the more out of control your company’s reputation may spiral.

Consider us your online review PR Team, providing review management to boost your online reputation and handle disgruntled customers. The better you can manage your online reviews, the more trust and credibility you’ll build with your target audience!

93%

of consumers say online reviews had an impact on their buying decisions.

81%

of customers read Google to evaluate local businesses .

89%

of consumers read businesses' responses to reviews

Ready to dominate your online reputation?

Let us show you how!

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Control your reputation with review management software.

Review Manager provides an easy and convenient way to build your online reputation so that you stand out from your competition and build trust with potential customers.

  • ReviewsIncrease reviews. Satisfied customers are less likely to leave a review than upset ones. Our software fixes this by allowing you to easily remind satisfied customers to publish a review.
  • TrustBuild trust. Customers trust online reviews and use them to choose who they do business with. Having good reviews helps more customers make the decision to choose you.
  • Thumbs UpEnhance your reputation. You can be the best, but if you only have a few online reviews nobody will know. In today's digital world, online reviews are key!
  • Customer ServiceImprove customer service. Our software connects you with upset customers, allowing them to vent to you without first posting a negative review. This helps you rectify the problem, before it gets negative.
  • SEOBetter SEO. Incorporate the right keywords your customers are searching with in your content.
  • RevenueHigher revenue. Companies with good reputations are in higher demand and can even ask for higher prices.
Revenue

We'd hate to brag... but we kinda kick a$$

Ok ok, we understand if you don't believe us yet so checkout some results from a few companies that actually do.

Review Management Software Made Easy

  • Enhance your company’s online reputation.
  • Increase your Google My Business ranking.
  • Build more trust than your competitors.
  • Display reviews on your website.
  • Provide better customer service.

When potential customers find your website, they want to know three things:

  1. Do you provide the service they need?
  2. Can they see examples of your work?
  3. What do other people have to say about your company?

While Triton Commerce can help you accomplish the first two on this list with our digital marketing services, knowing whether or not consumers had a positive experience with your business will have a huge impact on gaining new leads.

That’s where our review management software comes in.

Review Management Software for Businesses

Review Manager provides an easy and convenient way to build your online reputation so that you stand out from your competition and build trust with potential customers.

Our review management software connects to your Google My Business, pulling in the best reviews and channeling them to your website. That way, when people find your website, they can see all of your blowing reviews.

Plus, it’s extremely user-friendly, and you have unlimited tech support from Triton Commerce!

How Review Manager Works

Our in-house experts will set up your Review Manager account for you and provide a thorough training tutorial that shouldn’t take longer than 30 minutes, depending on how in-depth you’d like to know the product.

From there on out, you can be as hands-on as you’d like.

Set It & Forget It

Everyone is busy – we get it! We can help you set up filters for the reviews people write on Google My Business, Facebook, or whatever platform you’d prefer.

That way, when you receive the best reviews, they’ll automatically show up on your website. No further intervention is necessary!

Generate More Reviews

If you want to be more proactive and involved with your online reputation management, you certainly have options with the Review Manager.

Request a review from a customer by putting their email address and name into the system, and they’ll receive an email prompting them to leave a review. The process is very user-friendly for your customers, so you’re bound to generate some great feedback. This allows customers to give you a positive or negative review.

In an event where someone submits negative feedback, you’ll have the ability to get in contact with them right away to help resolve the issue. Their response will filter right to your website if they supply a positive review.

Talk to our team about using other methods of requesting customer reviews and sharing glowing feedback on your social media platforms!

Reviews Enhance Your Online Presence

Adding Review Manager to your services offers an excellent way to bolster your online presence without putting a lot of time into the task at hand. Triton Commerce handles all of your review management software needs, from setting up the program and training to providing support whenever you need it.

To learn more about Review Manager, contact us online or give us a call at 651.321.0578.


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Review Management FAQs

Have some questions? We definitely have some answers. Contact Triton Commerce today for any Reputation Management questions.

FAQWhat is Review Management?

Review management allows you to monitor and collect reviews posted about your company online. Today, reviews play an important role in helping leads decide if you’re the top choice for what they’re searching for -- which is why it’s vital to constantly monitor, analyze, and respond to each and every review received. Review Management programs help make it easy to be in the know of all positive reviews and also tackle any negative (or fake) reviews before leads come across them.

FAQHow much does Review Management cost?

In the grand scheme of things, the cost of an effective Review Management program is relatively inexpensive when compared to not having a pulse on your good (or bad) reviews. Typically, Review Management software runs under $100 per month; which is what Triton’s own Review Management software costs.

FAQHow does Review Manager work?

Review Management software programs allow you to request reviews from your customers either by text or email. Additionally, once they choose to leave you a review, the software monitors it, posting it on both their chosen platform (ex. Google Reviews, social media, BBB) and your website. If the review is negative, it will be flagged for your review before being posted.

FAQCan I do Review Management without a Software?

You certainly can manually request reviews; as well as manually review them. Most likely, without using a Review Management software program, you won’t be able to review and intercept a negative review before it’s posted publicly.

FAQWhy do I need Online Reviews?

Online reviews directly help your business get noticed by prospects, lead to more sales, improve your search engine rankings, and convince potential customers to choose to purchase from your company over your competitor’s. They’re also useful in helping businesses realize their strengths and shortcomings from a customer’s perspective.

FAQWhat should I do about a bad review?

The reality is, bad reviews happen. If a customer is upset enough to leave a negative review, typically they usually do it right after the negative experience happens and tend to expect a response soon after. As you respond, remember that transparency and honesty goes a long way, as does putting yourself in the customer’s shoes. Remain polite and understanding, while offering a resolution to the issue at hand. Not only will this hopefully help turn a negative review into a positive one, but it’ll also show leads how your business works with their customers when issues arise.