Review Management
Today, 72% of customers won’t take action with a company until they’ve read their online reviews. By reading about the experiences of past customers, potential customers can learn more about a business before they make their own purchase decision. Aiming to attract younger homeowners that may not quite know the Window World brand yet, Window World wanted to capitalize on the power of online reviews by:
- Capturing current reviews for their business, from new and repeat customers
- Encouraging happy customers to leave a positive review for a higher overall average rating
- Receiving a notification of when a new online review posts so they can respond quickly
To help Window World reach these goals, we provided them with our Review Manager program, designed to capture new reviews quickly and conveniently. Since launching this program, Window World has seen the following results:
Our Results:
- 610 new reviews (114 avg. per year)
- 89% of all reviews are positive