Capture New Reviews
Responding to online reviews is just one step toward building your online reputation. In addition to responding to comments or complaints, it’s also important to encourage happy customers to leave a review. Taking a more proactive approach will help you build an even stronger reputation.Email Drip Campaigns SMS Messages Mailers & Thank You Cards
Getting customers to leave a review can be surprisingly challenging, which is why we’ve developed a process that makes it simpler for you! Our online review software helps you capture new reviews quickly and easily. The process is convenient for both you and your customers. You can reach your customers through whatever format you prefer, including:
Customers are asked automatically to leave a review, and are guided through each step. Positive reviews are completed and shared directly to the review sites that matter most to you. For better service recovery, customers who report having a negative experience are routed directly to you. By allowing you to address complaints privately, you are better able to avoid negative reviews.