If you’re just starting to establish your business’s online reputation, or you’re trying to repair the damage caused by previous negative reviews, figuring out where to get started may seem difficult. Fortunately, the best way to improve your online reputation also happens to be the simplest way; take the time to ask your customers to leave a review for your business. Automated emails are probably one of the easiest ways to ask for online reviews; after a transaction has been completed, customers can automatically receive an email prompting them to leave a review.
As you start to collect more reviews for your business, it’s important to remember that you’re bound to face some negative reviews. For tips on dealing with negative reviews, check out our blog “How To Collect More Customer Reviews (And Use Them To Your Advantage).”
If you’d prefer to resolve negative feedback privately, versus on public-facing review platforms, we can help! Our online review software makes it easy to automatically remind your customers to leave a review of your business, and even channels negative feedback directly to you so you can address the issue quickly before it is published online.
To learn more about how our team can build a stronger digital presence for your business, contact us for a free Digital Marketing Blueprint! Your Blueprint will include an in-depth analysis of your current digital presence and online reputation, as well as our recommendations to help you reach more customers online.