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Get To Know Tiffany

Get To Know Tiffany

At Triton Commerce, our account managers work closely with dozens of business owners in a variety of industries, from home services to health and wellness. At its core, the position is designed to serve as a key point of contact for our clients; our account managers are the people our clients communicate with about anything and everything.
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Get To Know Trevor

Get To Know Trevor

Digital marketing skills are in serious demand in today’s technology-driven world. As companies all over the world are putting more of a focus on digital marketing tactics like search engine optimization, email marketing, and PPC advertising, there’s an increasing need for qualified professionals who can educate clients on digital marketing strategies that align with their business goals.
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How to Use Video to Enhance Customer Service

How to Use Video to Enhance Customer Service

Professional videos are a great way to tell your company’s story, build trust with potential customers, and showcase your products or services. In fact, video marketing has become one of the top digital marketing strategies for promoting businesses and increasing sales. But what you may not realize is that video can also be used to boost your customer service efforts. Today, we’ll take a look at how video can solve and prevent problems with customer satisfaction and enhance your overall custom...
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Should You Add Live Chat to Your Website?

Should You Add Live Chat to Your Website?

When a customer has a question about your company, they can likely choose from several channels to reach out or get the information they’re seeking, including phone, email, social media, searching your website, or visiting your brick and mortar location. However, in our fast-paced, technology-driven world, many consumers don’t have the time or patience to wait around for a response, especially if they’re coming to you with a complaint or timely concern. No one enjoys waiting on hold for 15 mi...
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Get To Know Matt

Get To Know Matt

As Vice President of Client Operations, Matt works with current and potential clients to learn about their goals and match them with the right digital marketing solutions. Always interested in learning how things work and how to find creative solutions to problems, Matt loves the challenge of helping business owners create solid strategies that will grow their businesses.
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How To Collect More Customer Reviews (And Use Them To Your Advantage)

How To Collect More Customer Reviews (And Use Them To Your Advantage)

Chances are, your customers spend quite a bit of time doing research before they make a purchase decision. There are a lot of different factors that might influence their decisions, and online reviews are often cited as a major influence for consumers. In fact, according to BrightLocal, 85% of consumers trust online reviews as much as a personal recommendation.
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Building Personas: How Well Do You Know Your Target Customer?

Building Personas: How Well Do You Know Your Target Customer?

When you’re trying to promote your business and reach new customers, digital marketing offers a wide range of possibilities. Through channels such as social media, search advertising, and blogging, businesses have access to a broader range of prospective customers. The potential to reach a huge audience online can lead to the temptation to try and reach as many people as possible, but when it comes to choosing your audience, bigger isn’t always better.
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Creating Superior Customer Service in Today’s Technology World

Creating Superior Customer Service in Today’s Technology World

As technology continues to develop, customer service becomes a concept that needs some immediate change in what we have understood customer service to be and what it really is seen as today. How do you create exemplary customer service for your customers when a significant amount of their time with your company is via electronic communication and interactions? Today, customer service is not primarily through the phone, but it is through email, web, and numerous social media programs that have de...
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CRM?  Do you have one?

CRM? Do you have one?

CRM Systems make your sales process and customer relationship building experience more consistent and easier, while using current technologies that are available? How are you cultivating your leads and managing your clients?
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